LLC Privacy Policy

The Soulfluence (WA) Pty Ltd (ABN ABN 17 684 015 272)
Trading as Grace Najean and The Soulfluence Coaching

At The Soulfluence Coaching, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with applicable laws and regulations. Our approach ensures that your data is handled with the utmost care and confidentiality.

By using our website (www.gracenajean.com), participating in our coaching programs, events, or services, you agree to the collection and use of information in accordance with this Privacy Policy

Who We Collect Personal Information From

We may collect personal information from the following groups:

  • Visitors to and users of our website and online resources
  • Individuals who sign up for our coaching, speaking, or retreat programs
  • Current and potential clients
  • Individuals who contact us for inquiries
  • Members of our workforce, job applicants, and third-party vendors

Personal information includes data that can be used to identify you, such as:

  • Name
  • Address
  • Phone number
  • Email address
  • Date of birth
  • Payment details (e.g., credit card information)

This definition may vary based on applicable privacy laws, including the California Consumer Privacy Act (CCPA) and the European General Data Protection Regulation (GDPR).

What We Collect

We collect two types of information:

  • Non-personal information – Automatically collected data such as device type, browser type, operating system, and website interactions.
  • Personal information – Data voluntarily provided when signing up for services, filling out forms, making purchases, or participating in coaching programs.

Voluntarily Submitted Information

When you engage with The Soulfluence Coaching, we may collect:

  • Contact details (name, email, phone number, address)
  • Professional details (job title, company name, industry)
  • Payment information (credit card or billing details for transactions)
  • Event registration information (attendance, preferences, feedback)
  • Account details (if you create an account on our platform)

We do not sell, rent, or trade voluntarily submitted personal information with third parties.
If you do not wish to provide personal information, you may still access general content on our website, but some features (such as event registration or program enrollment) may be limited.

Automatically Collected Information

When you visit our website or engage with our services, we collect data such as:

  • IP address and device type
  • Browser and operating system
  • Website interactions (pages visited, links clicked)
  • Time spent on site

We use tracking technologies like cookies to improve your experience. You can manage cookie settings through your browser.

How We Use Your Information

We use your personal information for purposes including:

  • Providing and managing our coaching, speaking, and retreat services
  • Processing payments and registrations
  • Sending service-related updates, event reminders, and program materials
  • Responding to inquiries and customer service requests
  • Improving our website and services through analytics
  • Complying with legal and regulatory requirements

We may also send marketing emails about upcoming events, promotions, or services you might find valuable. You can opt out of marketing communications at any time.

Third-Party Services and Data Sharing

When We Share Personal Information

We do not sell your personal information. However, we may share data with trusted third parties for purposes such as:

  • Payment processing (e.g., Stripe, PayPal) 
  • Marketing and email automation (e.g., High Level , Mailchimp, Active Campaign) 
  • Event management and scheduling
  • Legal or regulatory compliance 

All third-party vendors must comply with strict confidentiality agreements and use data only for the intended purpose.

Third Party Links & External Sites

Our website may contain links to third-party sites (such as social media or event platforms). We are not responsible for their content, privacy policies, or practices.

Your Rights and Choices

GDPR Compliance (European Union Residents) 

If you are located in the EU, you have the right to:

  • Access your personal data
  • Request corrections or updates
  • Request deletion of your data (“Right to be Forgotten”)
  • Restrict or object to data processing
  • Request data portability

To exercise these rights, contact us at [Your Contact Email].

CCPA Compliance (California Residents)

If you are a California resident, you have the right to:

  • Know what personal data we collect and how it’s used
  • Request access to your personal data
  • Request deletion of your personal data
  • Opt out of data sharing with third parties

To submit a CCPA request, email us at hello@gracenajean.com. We will verify your identity before processing requests.

Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors.
If you believe a child has provided personal data, please contact us at hello@gracenajean.com, and we will promptly delete the information.

How We Protect Your Information

We implement industry-standard security measures to protect personal information from unauthorized access, disclosure, or misuse.

Security practices include:

  • Encryption of sensitive data
  • Secure payment processing
  • Access controls and authentication
  • Regular security audits

However, no system is 100% secure. If a data breach occurs, we will notify affected
individuals as required by law.

Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the “Effective Date” at the top of this document.
We encourage you to review this policy regularly.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is
handled, please contact us:

📧 Email: hello@gracenajean.com
🌐 Website: www.gracenajean.com